Axed flights help ease T5 chaos

12 April 2012

Passengers arriving at Heathrow's Terminal Five are seeing nothing of the chaos which has engulfed the building in past days.

Passengers were moving so smoothly through the system at the new terminal that queues barely had a chance to form at bag drop desks. Security points were also free of congestion.

But such relative calm has only been achieved as BA continues to axe flights from its anticipated schedule. Travellers booked on 50 services have been told they will need to rebook, in addition to the 54 flights cancelled on Monday and countless others in the previous four days.

The airline is also, behind the scenes, frantically working through a backlog of 19,000 bags which are in temporary storage after they were separated from their owners.

BA chief executive Willie Walsh said that he hoped 5,000 pieces of lost luggage would start to make their way back to their owners.

The Government put the number of lost bags at 28,000 but later said that different accounting methods used by BA and airport operator BAA explained the discrepancy.

On Monday, Mr Walsh admitted that T5's first day was a "disaster" and said he was "bitterly disappointed" that it was not the success it should have been.

He told Sky News: "I know the press will portray this as Heathrow chaos. But for many of those people (who have passed through T5) it will have been a pleasant experience and I remain very confident that T5 will deliver."

Aviation minister Jim Fitzpatrick told the House of Commons that passengers using the new £4.3bn terminal had suffered "an unacceptably poor experience".

Analysts predict the baggage problems that wrecked the terminal's opening days could cost BA £20-£50 million.

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