Online banking and entertainment sites hit by outage

Websites of many UK online banking services, as well as ITV, Waitrose, Airbnb, and the PlayStation Network among those affected.
Websites of many UK online banking services, as well as ITV, Waitrose, Airbnb, and the PlayStation Network among those affected (Adam Peck/PA)
PA Archive
Jamie Harris22 July 2021

The websites of HSBC, ITV and Waitrose were among a widespread outage which briefly caused disruption on Thursday afternoon.

Major online banking services – including Barclays, TSB the Bank of Scotland, Tesco Bank and Sainsbury’s Bank – were either entirely or partially inaccessible for a short period.

Airbnb the PlayStation Network and Steam also experienced the temporary glitch, with some showing users a DNS error.

Unconfirmed reports suggest the problem may be linked to a performance product offered by Akamai, an American firm which began investigating issues just after 5pm UK time.

Its Edge DNS service is designed to improve loading times and combat attacks, using a network of servers dotted around the world.

Later, Akamai tweeted: “We have implemented a fix for this issue, and based on current observations, the service is resuming normal operations.

“We are continuing to monitor the situation and can confirm this was not a result of a cyberattack on the Akamai platform.”

The incident follows a similar outage six weeks ago, which impacted prominent websites including gov.uk offline.

US-based Fastly said the issues experienced on June 8 were down to an “undiscovered software bug” in its system which was triggered by a single unnamed customer who updated their settings.

Create a FREE account to continue reading

eros

Registration is a free and easy way to support our journalism.

Join our community where you can: comment on stories; sign up to newsletters; enter competitions and access content on our app.

Your email address

Must be at least 6 characters, include an upper and lower case character and a number

You must be at least 18 years old to create an account

* Required fields

Already have an account? SIGN IN

By clicking Create Account you confirm that your data has been entered correctly and you have read and agree to our Terms of use , Cookie policy and Privacy policy .

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged in