Brassed Off Britain
What irritates you most about modern life? Impersonal, incompetent call centres, perhaps? Or slippery, untrustworthy estate agents? Well, this series sets out to pinpoint the people the nation's consumers hate most. The selection has already been narrowed down, by public vote, and presenter Matt Allwright tonight reveals our top 10 irritations. Then each of the contenders will get a show devoted to their awfulness, before a final play-off.
The series kicks off by putting the boot into banks - the organisations who want to be trusted with our money, yet give the distinct impression they are ripping us off. The programme features complaints about high charges; looks at why Swedish banks transfer money in hours yet ours still say it can take days; and talks to a couple who claim a bank lost their life savings.
